FAQ

7am to 7pm – Monday to Saturday

8am to 7pm – Sunday & Public Holidays

The Woopi Connect service area is divided into two zones:

• Zone 1 operates around Woolgoolga, Emerald Beach, Sandy Beach, Safety Beach and Mullaway.
• Zone 2 operates around Arrawarra Headland, Arrawarra, Corindi Beach and Red Rock.

The map available at www.woopiconnect.com.au illustrates the two distinct zones. Pick-up and set down points are identified in the Woopi Connect App available for download at the Apple Store or Google Play.

$4.30 for a single zone travel and $6.40 for dual zone travel

Yes, we offer a concession fare of $2.10 for a single zone travel and $3.30 for dual zone travel.

Yes, RED tickets are both sold and accepted on this service. However, before travel, it will be best to check if you are eligible. For eligibility click here.

This service is booked through our App that can be downloaded from the Apple App Store or Android Play Store. Alternatively, you can call our customer support line at (02) 6654 0581 for assistance.

Yes, booking for this service is important to ensure delivery of a confirmed, reliable and safe service.

No, this service is independently operated and is not part of the Opal service.

Payment process is set up when you initially download and enter your details into our App.

This service can be booked through the App 12 hours in advance of travel.

Yes, our App ensures that the service is not over booked.

Our mini buses (Hyundai iMAX) are equipped to carry up to 7 passengers.

Unfortunately, our mini buses are not equipped to carry wheelchairs.

We do not operate a Door to Door service, but have established a multitude of pickup points along our route, one of which should be close to your home. Please check our App for your closest point.

Due to the variances with seating requirements for children, we can only carry one child between the ages of 2 to 7 years.

Yes, providing the child is above 7 years of age and has booked a seat.

Space is limited on this service, luggage should sit on your lap or placed under your seat.

Bookings may be cancelled by the customer without incurring any cost up until 15 minutes prior to the confirmed collection time. In a cancellation is made, customers will have to call Woopi Connect @ 6654 0581 to have the fare refunded to their debit/credit card.

Our App is real-time so you can make a booking at any time and be advised the next available service.

No, to deliver the service in a timely and safe manner and to co-ordinate the quickest trip between points, online bookings are essential.

Eating and drinking is not allowed unless for medical reasons.

No, for safety reasons we are unable to carry this type of mobility aid.

Due to the on-demand nature of this service, we do not operate to a specific timetable but aim to deliver the quickest travel with a wait time of 15 to 20 minutes.

Yes, you can book a pick-up and set-down to and from any nominated stop within our operating area.

You will need to book both services independently and pay for each trip.

Yes, we understand that your schedule may change, hence you will need to cancel the existing trip from the App at least 15 minutes before and rebook or contact our support staff at 6654 0581.

Yes, you can provide feedback through the App on your phone or contact our support staff via email at customerservice@woopiconnect.com.au or call 6654 0581.

Please contact our support staff on customerservice@woopiconnect.com.au or call 6654 0581.

Yes, the law requires that all passengers must wear a seatbelt where one is fitted. It is for your safety!

You can travel with your pet if it is an assistance animal such as a Guide Dog, Hearing Dog, Police Dog and for other animals that you hold a valid Assistance Animal Permit (AAP)